Our Policies and Guides

At Rentsure, we are committed to delivering outstanding customer service.

As part of this commitment, we have listed our polices and guides below to provide full transparency of all areas of our business.

Dispute Resolution

Rentsure takes customer complaints very seriously and have a process through which we seek to resolve them.

Please view Rentsure’s Dispute Resolution Process for further details.

Financial Services Guide

Rentsure’s Financial Services Guide (FSG) is provided to help you make an informed decision about the services we offer. This FSG is an important document that explains how we provide financial services to you.

Product Disclosure Statement

Rentsure’s Product Disclosure Statement (PDS) provides information on fees, commissions, benefits and risks.

Financial Hardship

Rentsure offers a range of support options and the assistance provided will depend on your individual circumstances and needs. 

After speaking with someone from our hardship assistance team, we will assess your current financial position and try and work out the best solution to help get you back on track. You can access more information by downloading a copy of Rentsure’s Financial Hardship Policy.

Family and Domestic Violence

Rentsure is committed to providing support to our customers affected by family and domestic violence.

We will achieve this by providing the required training and support to our employees. We will also refer you to specialist support services that can help you with family violence and domestic violence. Please refer to Rentsure’s Family and Domestic Violence Policy for further details.

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