Rentsure takes customer complaints very seriously and have a process through which we seek to resolve them.
Please view Rentsure’s Dispute Resolution Process for further details.
Rentsure’s Financial Services Guide (FSG) is provided to help you make an informed decision about the services we offer. This FSG is an important document that explains how we provide financial services to you.
Rentsure’s Product Disclosure Statement (PDS) provides information on fees, commissions, benefits and risks.
Rentsure is committed to providing support to our customers affected by family and domestic violence.
We will achieve this by providing the required training and support to our employees. We will also refer you to specialist support services that can help you with family violence and domestic violence. Please refer to Rentsure’s Family and Domestic Violence Policy for further details.
The General Insurance Code of Practice sets out a commitment by the general insurance industry, to aim for the best standards of service possible and to promote better relations between customers and insurers. It is the general insurance industry’s promise to be open, fair and honest in the way it deals with customers. Rentsure is committed to the following code.
The code is designed to raise customer service standards in the industry and to protect the rights of the policy holders, specifically addressing the following areas: Buying insurance, claims handling, financial hardship, information and education, complaints and disputes and monitoring and enforcing the code.
Where there is any conflict or inconsistency between the Code and any Commonwealth, State or Territory law, that law prevails. If you would like more information on the Code, you can visit codeofpractice.com.au.