Compliance
Our commitment to regulatory compliance and ethical business practices.
Our policies
Policies and guides
At Rentsure, we are committed to delivering outstanding customer service. As part of this commitment, we have included our policies and guides to provide full transparency of all areas of our business.
Dispute resolution
Rentsure takes customer complaints very seriously and has a process through which we seek to resolve them.
View Dispute Resolution ProcessProduct Disclosure Statement (PDS)
Our PDS provides information on fees, commissions, benefits and risks.
Download PDSFamily and domestic violence
Rentsure is committed to providing support to our customers affected by family and domestic violence. We provide training to our employees and refer you to specialist support services.
View PolicyGeneral Insurance Code of Practice
The Code outlines minimum standards of service for buying, renewing insurance, claims handling and complaints handling. We've adopted the Code and are committed to complying with it.
View the CodeFinancial hardship
We're committed to supporting customers facing financial hardship. Our Financial Hardship Policy can help you access support and services when you need them most.
View PolicyFinancial Services Guide (FSG)
Our FSG provides information about the services we offer, how we are remunerated, and your rights as a client.
Download FSGHave questions about compliance?
Our team is here to help you understand our compliance obligations and how they benefit you.