Claims

In partnership with Recoversure, our complete end-to-end claims management portal has been developed to take the stress out of managing rental vehicle damage and insurance claims. Which means you can get on with running your business without unnecessary distraction.

We organise the repair of your vehicles with your nominated repairers, providing regular updates, so you’ll know when your vehicle will be back on the road. 

Trained on the Code of Conduct applicable to AFIA members in the car rental industry, our team fully understands how to deal with renters who have been involved in an accident or return a vehicle damaged.

We communicate with all parties involved including your internal team, renters, third parties and your nominated repairers to achieve fast settlement outcomes.

Our portal lets you track the current status of all motor loss/damage files as follows:

  • Vehicle damage is estimated; quotes are assessed; and repairs authorised.
  • Renters are contacted; balance of damage excess obligations verified and negotiated; any breach of rental terms and conditions qualified.
  • Liability determination qualified.
  • Third parties contacted and identified.
  • Recovery position established and action taken.

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