Features and benefits
Wherever possible, all of the usual minor causes of breakdown related problems such as flat tyres and flat batteries will be fixed on the spot. If the vehicle needs further inspecting for mechanical repairs or parts are required, we will arrange to relocate the vehicle to the nearest approved mechanical repairer for further inspection.
The technical roadside assistance team provide over-the-phone advice relating to getting vehicles back on the road in as little down time as possible. This is specifically related to vehicle safety warnings or dashboard lights which may appear or flash regarding any technical and mechanical information in relation to the safe performance of the vehicle.
Minor Roadside Repair
Any minor breakdown related repairs will be carried out where it is possible and safe to do so at the immediate roadside location.
Battery and Parts Replacement
We can arrange for the supply and fitment of vehicle a battery or emergency parts in the event that a Preferred Repairer is not open or within close proximity of the Breakdown.
Any non-critical (non-essential to get the vehicle to a drivable state) replacement parts will be charged back to the customer directly.
In the event that you run out of fuel, we will deliver/supply an emergency supply of fuel where able to and where government regulations permit or transport the vehicle to the nearest service station.
Subject to the applicable towing limits a maximum of $10 including GST will be paid for emergency fuel per event.
Key Replacement – Locksmith Service or Courier Service
Where the keys have been lost, stolen,or locked inside the Vehicle, we can arrange for your spare key to be delivered, or arrange for a locksmith to attend.
You will be responsible for any and all costs of providing the service, under this standard cover.
If your vehicle is immobilised or not safe to drive, we will arrange for the transportation of the vehicle to any preferred repairer within the city Metropolitan area of 20km’s (kilometre radius) of the Breakdown, and 50km round trip in regional areas.
Any distance greater than 20 km’s in Metropolitan areas or 50km in country areas the vehicle to be transported a further distance will be charged per kilometre to the owner in line with the attending contractors’ fee.