What do Rentsure Offer at Claim Time?
We realise that it is absolutely critical to get your claims settled quickly, so your business functions efficiently and remains profitable.
To help you appreciate our fast and efficient claims service here are some commonly asked questions:
Q: How does your “Estimage” on line claims system work?
A:
Estimage is an automated repair quotation and image desktop assessment system. This service is available at 100's of repair shops nationwide, including those more remote areas. The system expedites assessment times and reduces overall repair costs.
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Q: If my vehicle is beyond economical repair, what will be the basis of my settlement?
A: Settlement will be paid on Market Value. If your vehicle is leased from a financier and the Lease Payout Exceeds the Market Value, we will pay up to an additional 20% of the market Value towards the Lease Payout Figure.
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Q: If my claim is under the Policy Excess amount, will Rentsure assist me?
A: Yes. Rentsure will be happy to provide advice.
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Q: Do I have to pay my Policy Excess for non fault accidents?
A: No, if you can provide us with the identity of the responsible driver and the third party vehicle, we will waive your Excess.
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Q: What should I do if I receive a Third Party Claim?
A: Should you receive demands from a third party in a claim that you have notified us of then you should forward all paperwork to our claims office, by email, fax or Post. Upon receipt of the paperwork we will contact the third party to confirm our interest.
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Q: When should I pay my Policy Excess?
A:
In the event that your vehicle is repairable and we have authorised the repair work, you should pay the Policy Excess to the repairer upon completion of the works.
Where your vehicle is deemed beyond repair, your Policy Excess will be deducted from the settlement amount payable.
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Q: Why has my total loss settlement been reduced for GST/ITC?
A:
The ATO stipulates that all claims settlements must be net of Input Tax Credit (ITC) that a client is entitled. So for the examples of replacing a vehicle following a total loss, you will have already been reimbursed for the GST proportion on the vehicle purchase and any claim for replacement costs must take this into consideration.
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Q. What do I have to do to lodge a claim?
A: To lodge a claim against your policy we require the following information:
• A Completed Rentsure Claim form
• A quotation for the vehicle repairs
• The Location of the vehicle for Assessment
• A copy of the applicable Rental Agreement
This information can be faxed or emailed to the Rentsure Claims team.
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Q:
What happens after I have submitted the relevant claim information?
A:
Rentsure's Claim Team will confirm receipt of the claim notification, in writing, and will confirm any further information we require.
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